Refund Policy
How to request a refund
Email billing@proteus-marine-intelligence.com from the address associated with your account. Include your boat name if you remember it, but it is not required, we will look you up by email.
Refunds are processed within 5 business days of your request. The refund returns to the original payment method via our Merchant of Record, Paddle.com Inc.
What is refundable
- New subscriptions, full refund if requested within 14 days of the initial purchase, for any reason.
- Annual renewals, full refund of the renewal charge if requested within 14 days of the renewal and you have not used the Service materially during that period.
- Discontinuation by us, if we discontinue the Service generally, we will prorate and refund any prepaid unused portion of your subscription.
- Termination notice, if we terminate your access for any reason other than your material breach of the Terms (see Terms §14), we will prorate and refund any prepaid unused portion of your subscription.
What is not refundable
- Renewals more than 14 days after the renewal charge, except where required by applicable law.
- Charges to a free college tier program (no payment was made).
- Subscription periods during which the account was terminated for material breach of the Terms (see Terms §14, items (a), (c), (d), or (f)).
How to cancel (without requesting a refund)
You can cancel your subscription at any time without losing access until the end of your current billing period. Three ways, each equally easy:
- In-app: Account settings → Subscription → "Cancel Subscription"
- Customer portal: the link in your welcome email and renewal reminder takes you to the Paddle customer portal where you can cancel directly
- Email: billing@proteus-marine-intelligence.com, we will process within one business day
Annual auto-renewal reminder
Your subscription renews automatically on a 12-month cycle. We send a renewal reminder by email between 15 and 45 days before each annual renewal (in compliance with the Maryland Automatic Renewal Law, Md. Code Comm. Law §14-1228 et seq.). The reminder identifies the renewal date, the amount to be charged, the cancellation deadline, and a direct link to cancel. If you cancel before the renewal date, no charge is made.
Statutory rights
This policy does not limit any rights you have under applicable law. If statutory rights in your jurisdiction provide a longer refund or cooling-off window than the 14 days described above, the statutory window applies.
Questions
Anything not clear? Email billing@proteus-marine-intelligence.com. A real human reads every message.
Full refund and subscription terms live inside our Terms of Service §4.5. This page is a plain-language summary.